This Acceptable Use Policy sets out the terms between you and us under which you may access our website (our “Site”), and the Planna mobile applications (the “App”). This acceptable use policy applies to all users of our Services.

Your use of  the Services means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplement our Terms of Use is a site operated by Planna Limited (“We”).  We are PLANNA LIMITED, a company registered in England and Wales under company number: 12933453. Our registered office is at: 174 HAMMERSMITH ROAD,  LONDON, England, W6 7JP.

User Account Policy

By creating an account on our platform, you agree to the following terms and conditions:

  1. Single Account Creation: Each user is allowed to create and maintain only one account. Multiple accounts are strictly prohibited.
  2. Authentic Information: You must provide accurate and genuine information during the registration process, including a valid email address and phone number for SMS verification.
  3. Prohibition of Fake Email Address and SMS Validation: The use of fake email addresses or attempting to bypass the SMS validation process is strictly prohibited. Such actions will result in the immediate loss of all accumulated reward points, account deletion, and permanent blocking from our platform.
  4. Account Termination: In case of violation of any of the terms mentioned above or engagement in fraudulent activities, we reserve the right to terminate your account without prior notice.
  5. Sole Responsibility: You are solely responsible for maintaining the confidentiality of your account credentials. Any unauthorised use of your account or any other breach of security must be reported to us immediately.
  6. Account Suspension or Termination: We reserve the right to suspend or terminate any account at our discretion, in cases of suspected fraudulent or abusive behavior, violation of our terms and conditions, or for any other reason deemed necessary to protect the integrity and security of our platform.

Please note that by creating an account, you acknowledge and accept the terms and conditions outlined above.

Prohibited uses

You may use the Services only for lawful purposes.  You may not use the Services:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards listed below .To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of  the Site, or App in contravention of the provisions of our Terms of Use
  • Not to disclose your username and password to anybody else.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of the Site, App or Services;
  • any equipment or network on which the Site and App are  stored;
  • any software used in the provision of our Services; or
  • any equipment or network or software owned or used by any third party.

Please note that We do not monitor the uses you make of the Services, or the content that you upload to the Site or App, but We may at our sole discretion terminate your access to the Services if you have breached any terms relating to prohibited uses.

Content standards

These content standards apply to any and all material which you contribute to the Site or App (contributions), and to any interactive services associated with it.

You are responsible for all your contributions and must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Services.  When a breach of this policy has occurred, We may take such action as We deem appropriate.

Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of Use, upon which you are permitted to use the Services, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our  Services.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to the Site or App.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as We reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this Acceptable Use Policy.  The responses described in this policy are not limited, and We may take any other action We reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes We make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on the Site and App.