Planna’s mission is to connect households with the most affordable and convenient expert advice on Earth.

With connection and relationships at the core of what we do, we want Planna to be welcoming, and memorable for everyone involved. For this reason, we have developed these Community Guidelines to help protect Planna, the experts, householders, businesses and others who visit or use our website, mobile application, and services. These Guidelines are part of our Terms of Use, and any terms defined by the Terms of Use (such as capitalised words like “User,” “Site,” etc.) have the same meaning here. These Guidelines apply to everyone, and clarify what is and is not allowed on the Planna Platform. By using Planna, you agree to our Terms of Use, including these Guidelines.

In the spirit of keeping Planna a safe and welcoming place for all, we ask that you help us uphold these Guidelines by letting us know if they are being violated. If you see something that could be a violation, please let us know by contacting us using online or in-app tools or emailing us directly at

We are proud of the diversity of Experts, perspectives, backgrounds, and beliefs represented across Planna; and so long as our Users abide by these Guidelines, we want to welcome all to join our community.

A. Our Rules

All Users are required to abide by these Community Guidelines, including by acknowledging that certain conduct is prohibited, and certain content may be restricted or removed from Planna’s platform.

  1. ‍ Identity, Age Requirements  In short, you are who you say you are. Please be yourself -- and if you’re a Planna customer, “yourself” must be at least 18 years old. Don’t provide a false identity or submit any incorrect or misleading information about yourself when you sign up for a Planna account. Use your real name and your own photographs. Do not make deep fake accounts-- in addition to violating our Terms of Service, they are creepy.
  2. Use of Planna’s Platform and Products We ask that you use Planna’s Platform and products only for their intended use. Don’t do things that are deceptive or misleading to others. This includes making requests that you know (or should know) would embarrass experts, compromise their integrity, or otherwise tricking, deceiving, or misleading them. No fee avoidance. Fee avoidance -- taking any action to avoid paying a fee -- is strictly prohibited by Planna. This includes, for example, encouraging an expert to schedule a video consultation off Planna or through another platform. A transaction initiated on Planna may not be completed off Planna. Expert Users should not artificially inflate their presence or reputation on Planna (by posting false reviews or engaging in shilling) or interfere with another expert’s business. Don’t misuse the Site by sending unauthorised advertising or commercial messages (including spam) or any other unsolicited communication. It’s annoying. Lastly, please don’t use Planna to spread lies, including misinformation.
  3. No Illegality (including Fraud) It’s important to understand that our rules aren’t the only ones that matter; many of our Guidelines are based on laws. Accordingly, you may not promote, encourage, or engage in any illegal conduct on, using, or directed at Planna. Do not submit requests or create content that violates any law, regulation, court order, or other legal process, including attempts at phishing, money laundering, theft, and fraud. We also prohibit the depiction, promotion, or trade of illegal drugs or other controlled substances on or through the Site. In reviewing potentially illegal conduct, Planna may (in its sole discretion) take into account additional context and the severity of the conduct in question.
  4. No Hate or Disparaging Speech We created Planna to provide accessible and affordable expert advice through connection. We are proud to celebrate the diversity of the experts and householders on the Planna platform. Please do not use hateful or disparaging speech on Planna. We do not permit language or content that attacks, demeans, dehumanizes, discriminates, or threatens violence on the basis of any legally protected characteristic, such as race, sex, ethnicity, national origin, religion, sexual orientation, gender identity, age, disability, or veteran status. We also prohibit content that promotes organisations or people who promote or do those things. This includes the use of slurs and derogatory terms that are intended to disparage any of the protected characteristics listed above.
  5. No Violence or Inciting Violence Inciting, encouraging, promoting or threatening violence, damage, or harm is prohibited on Planna, as is content depicting graphic or gratuitous violence, including animal cruelty. Please don’t threaten to harm a person, a group of people, animals, or property. We love our Planna community, and that includes you --so don’t depict, promote or glorify violence or self-harm. Do not distribute, post, send, or solicit content on the Site that glorifies, advocates, or promotes terrorism or violence, including in the pursuit of political, religious, ethnic, or ideological objectives.
  6. No Nudity, Sexually Explicit Content, or Sexualization of Minors Planna is not the place to send or solicit pornographic, indecent, obscene, objectionable or sexually explicit content. Nudity on Planna is prohibited, including genitalia, fully-nude buttocks, and female nipples, except in the case of breastfeeding or health-related situations (such as post-mastectomy or breast cancer awareness). Sexual stimulation or masturbation, with or without nudity, is also prohibited. The prohibition on nudity and sexual content applies to real, mimicked or implied activity, and includes digitally-created or manipulated content. Sexualizing minors is strictly prohibited. Do not distribute, post, send, or solicit any sexually explicit content of minors, or any content that displays or promotes the physical abuse, neglect, endangerment, or psychological disparagement or harm of children. We WILL report to law enforcement any sexually explicit content involving minors.
  7. No Cruelty, Harassment, Bullying, or Doxxing Play nice and don’t be cruel. We know this is a mouthful, but it’s important: don’t distribute, post, send, or solicit content that is, incites, or encourages, any action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, or otherwise objectionable. Also, don’t dox anyone. Use your best internetiquette. Many of the Expert Users on Planna are influencers, or persons in the building trade and they have feelings, too. Don’t distribute, post, send, or solicit content that wishes death, disability, or other harm on them or anyone else. Content that insults someone because of their personal attributes (like appearance, personality traits, or intellect) is wrong and against the rules.Lastly, do not harass Planna employees. We have no tolerance for that.
  8. Do Not Violate Intellectual Property or Other Rights Put simply: don’t use what doesn’t belong to you. When you submit content to Planna, you are saying that you own that content or have the right to submit it (and we can use it). By using Planna, you agree not to violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral rights, or other legal rights of anyone else when you use the Site. Our copyright policy is described in more detail in our Terms of Use. Nobody likes a copycat. Do not access Planna to obtain information in order to build a similar or competitive service, and do not attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying computer code used by us to provide our service. Do not scrape or crawl any part of our Site, or engage in spidering or harvesting.
  9. Do Not Violate Privacy Rights Mind your own business. We prohibit content that violates the confidentiality of personal data or personally identifiable information (e.g., contact or social security information) of others. See our Privacy Policy for more information on how we collect, use, and share personal information. We will remove content brought to our attention that depicts or contains personal data or personally-identifiable information of other users or third parties.
  10. Do not try to undermine the security and reliability of our Site Sitewide and personal security are extremely important to us. Do not undermine the security and reliability of our Site. Any hacking attempts, efforts to bypass our measures to restrict user access, or the use of automated scripts to collect information from the Site or our users is prohibited.Similarly, do not distribute files or content that contain viruses, Trojan horses, worms, logic bombs, or other materials that are malicious. Do not attempt to circumvent any technological measure, whether implemented by us, any of our providers, or any other person, intended or designed to protect Planna, our users, or anyone else. In the spirit of keeping Planna a safe and welcoming place for all, we ask that you help us uphold these Guidelines by letting us know if they are being violated. If you see something that could be a violation, please let us know by contacting us using online or in-app tools or emailing us directly at We are proud of the diversity of Experts, perspectives, backgrounds, and beliefs represented across Planna; and so long as our Users abide by these Guidelines, we want to welcome all to join the Planna community.  

B. Enforcement

Keep in mind that you are responsible for your account and any content you submit. Use of any Planna Offering is not allowed for any purpose other than the specific limited purposes described in our Terms of Use.

If we learn of content or activity on the Site that violates the Terms of Service, including these Community Guidelines, we will enforce them as we see fit, at our sole discretion. In addition, we may determine it is necessary to temporarily suspend your Planna account while we are reviewing a possible violation and evaluating appropriate enforcement.

Depending on the severity of the violation, Planna may enforce these Community Guidelines by:

  1. issuing a warning;
  2. removing Planna tutorials or other content from our Site;
  3. temporarily suspending account access for a specified period of time;
  4. permanently suspending account access;
  5. contacting law enforcement; or
  6. other action in Planna’s sole discretion.

We will consider multiple factors when deciding how to enforce these Guidelines, including the content itself, the severity of the conduct, and the number of violations by the same User (“strikes”). In general, we do not monitor Users’ off-platform behavior. However, we may take it into account under some circumstances. For example, we may consider off-platform behavior that provides context or involves behavior on Planna, or references Planna while engaging in behavior that would otherwise violate these Guidelines. We will also consider it when the off-platform behavior is extreme, including membership in hate groups or terrorist organizations, sexual assault, child abuse, or other severe behavior.

In limited circumstances, we may, in our sole discretion, allow exceptions to our content removal policies when we determine the material serves the public interest, such as content that is clearly satirical, scientific, or educational in nature.
In the spirit of keeping Planna safe and welcoming for all, you agree to cooperate with investigations conducted by Planna and promptly provide any information requested by Planna.