We understand that your images are personal and valuable, and we are committed to handling them with the highest level of care, security, and respect.
How We Use Your Images
When you upload images to our platform, they are used to improve your in-app experience by enabling our AI vision technology to:
- Detect potential issues in your property before they become major problems.
- Provide tailored guidance on how to address these issues effectively.
- Generate accurate and actionable recommendations for maintenance and improvements.
This process ensures that you can proactively maintain your property, saving time and money while improving the overall condition of your home.
Additionally, your images help us refine our AI system so it becomes even better at identifying property issues. However, this improvement process is always done securely and responsibly, without compromising your privacy.
Who Can Access Your Images
Your images are for our platform’s use only. We do not share your images with any external companies, organisations, or third parties. They are strictly handled within our secure systems by a small, authorised team as necessary to support the AI technology.
Where Your Images Are Stored
All images are securely stored on servers located in the UK. These servers are protected by industry-leading security measures to ensure that your data is safe from unauthorised access or breaches.
How We Keep Your Images Secure
We prioritise your data security through:
- Encryption: All uploaded images are encrypted during upload and while stored on our servers. This means your images are converted into a secure format that can only be accessed by our systems.
- Access Controls: Only a small, authorised team within our company has access to the stored images for the purpose of maintaining and improving the AI system.
- Data Minimisation: We only store the images we need to provide and improve our services. If images are no longer needed, they are securely deleted from our servers.
Benefits to You
Uploading images not only helps us improve our technology but also directly benefits you by:
- Ensuring your property is better maintained with early detection of potential issues.
- Providing personalised guidance to address specific maintenance tasks.
- Helping you save money on costly repairs by tackling problems before they escalate.
Our Commitment to You
We are committed to using your images responsibly, securely, and exclusively for the purposes of improving your property maintenance experience. By uploading images, you’re not only enhancing your own in-app experience but also helping us create a smarter, more effective tool for all users. Your trust is important to us, and we’re here to answer any questions you may have about how your images are handled.
Thank you for helping us make home maintenance smarter and easier for everyone.