Brooke Williams

Brooke Williams

104 posts
The Ultimate Step-by-Step Guide for First-Time Buyers

The Ultimate Step-by-Step Guide for First-Time Buyers

Buying your first home is one of life’s biggest milestones. It’s thrilling, nerve-wracking and sometimes a little confusing. From saving for a deposit to securing a mortgage and collecting the keys, there’s a lot to take in. At Planna, we work with property lenders, insurers, and valuers...

The Homebuying Revolution:

The Homebuying Revolution:

What the UK Government’s Overhaul Means for Buyers, Sellers & the Market Buying property is supposed to be a dream, buying your first home, upgrading to a bigger place, or relocating for work. But for many people, the reality is a long, stressful, costly slog which is frequently dotted...

EPCs Are Evolving: What Landlords Need to Know

EPCs Are Evolving: What Landlords Need to Know

Energy Performance Certificates (EPCs) are changing and landlords need to pay attention. With the UK’s housing stock under pressure to become more energy efficient and meet climate goals, the government is transitioning to a new Home Energy Model (HEM) under the Future Homes Standard. This change isn’t just...

The Future Of Valuations

The Future Of Valuations

Property valuation has always been at the heart of the housing and lending market. Whether you’re a buyer, seller, broker, lender or investor, understanding what a property is truly worth is essential. Traditionally, valuations have been the domain of professional surveyors - who are highly trained individuals who conduct...

Why Sustainable Home Improvements Are Worth It

Why Sustainable Home Improvements Are Worth It

Sustainable home improvements are a smart investment. From lower energy bills to increased property value, eco-friendly upgrades make homes more efficient, appealing, and future-proof—delivering financial and environmental benefits that last.

Where Does GenAI Meet Customer Experience?

Where Does GenAI Meet Customer Experience?

Bad service leaves a mark, whether it’s hold music, chatbot loops, or templated emails. GenAI is reshaping customer experience with faster, smarter, more human interactions. At Planna, we believe the future isn’t humans versus AI—it’s humans with AI.

The Best Day To Buy Home Insurance

The Best Day To Buy Home Insurance

Home insurance costs have risen significantly since 2023. To save, renew about 29 days before your policy ends for the best rates. Paying annually, boosting home security, and bundling building and contents insurance are also smart ways to lower your premiums and reduce overall expenses.

The Top 10 Home Insurance Claims

The Top 10 Home Insurance Claims

Home insurance protects against unexpected disasters, but some claims are far more common—and costly—than others. From water leaks to fire damage, each claim impacts your future premiums. In this guide, we break down the top 10 home insurance claims

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