GenAi

Where Does GenAI Meet Customer Experience?

Bad service leaves a mark, whether it’s hold music, chatbot loops, or templated emails. GenAI is reshaping customer experience with faster, smarter, more human interactions. At Planna, we believe the future isn’t humans versus AI—it’s humans with AI.

03 Sep 2025 5 min

The Best Day To Buy Home Insurance

Home insurance costs have risen significantly since 2023. To save, renew about 29 days before your policy ends for the best rates. Paying annually, boosting home security, and bundling building and contents insurance are also smart ways to lower your premiums and reduce overall expenses.

27 Jul 2025 1 min

The Top 10 Home Insurance Claims

Home insurance protects against unexpected disasters, but some claims are far more common—and costly—than others. From water leaks to fire damage, each claim impacts your future premiums. In this guide, we break down the top 10 home insurance claims

10 Feb 2025 4 min

Should You Insure Your Shed or Outbuilding?

Is your shed properly insured? From tools and bikes to home offices and gyms, sheds hold more than we realise—but are they covered by home insurance? This guide breaks down what’s included, what’s not, and how to protect your outbuilding from theft, damage, and unexpected costs.

03 Feb 2025 5 min

BURST PIPES AND ESCAPE OF WATER CLAIMS

Burst pipes can cause serious water damage, making proper home insurance essential. Coverage for water damage, accidental damage, and trace and access may vary by policy. Regular plumbing inspections and quick reporting to insurers are vital for reducing repair costs and ensuring smooth claims.

13 Jan 2025 7 min

The True Cost of Homeownership: Why Maintaining Your Assets Matters

Maintaining home assets prevents costly repairs, reduces depreciation, and boosts value. Proactive upkeep lowers deferred maintenance liability and increases Return on Maintenance Investment (RoMI). Small actions now save money and protect your home's long-term value.

13 Jan 2025 4 min

The Impact of Property Condition on Home Value, Insurance, and Financing

A property’s condition affects market value, insurance premiums, loan terms, and claims. This article details how addressing structural issues, leaks, and general maintenance preserves value, secures favourable financial terms, and minimises risks for homeowners, landlords, and buyers

08 Jan 2025 4 min
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